Buy Back & Refund Policy

Effective Date: [Insert Date]

Company Name: Newlife Ecommerce

At Newlife Ecommerce, we strive to maintain transparency and fairness in our refund and buy-back practices for both customers and distributors. Please review the following terms carefully.

1. Product Refund Policy (Retail Customers)

• Customers can request a refund within 7 days of purchase if the product is unused, unopened, and in original packaging.
• Refunds will be processed upon receipt and inspection of the returned product.
• Shipping charges (if any) are non-refundable.
• Refunds will be credited to the original payment method within 7–10 working days.

2. Buy Back Policy (Distributors)

• Newlife offers a Buy Back Guarantee to its distributors under the following conditions:
• Products must be returned within 30 days of purchase.
• The products must be in resalable condition (unused, undamaged, and with original packaging).
• A 10% handling/restocking fee may be deducted from the refund amount.
• Shipping and handling charges are non-refundable.

3. Procedure for Refund/Buy Back

• Submit a written request via email to [Insert Email] or through your online dashboard.
• Include your invoice, product details, and reason for return.
• Our support team will confirm eligibility and guide you through the return process.

4. Non-Eligible Products

• Products returned after the specified timeframes.
• Damaged, used, or opened products.
• Promotional items or products marked as non-returnable.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placement or before dispatch, whichever comes first.
• Cancelled orders will be fully refunded.

6. Policy Updates

Newlife reserves the right to amend this policy at any time. Changes will be notified on our website.